We strive to be open, honest, and transparent in all our dealings with clients, therapists, and other health professionals. We welcome the same approach in return.
In all communications we will remain mindful of approach, being reasonable, demonstrating empathy and compassion. We welcome the same approach in return.
We consider it fair to call out any approach that deviates from being fair and respectful. Again, we welcome the same approach in return.
Authenticity
We will never provide training that isn’t a good fit with our values and that does not add immediate value in either the therapy room, or in life, for those who have taken out valuable time to attend one of our events.
We work only with trainers who share our commitment to our values thus setting appropriate boundaries and applying them when necessary to ensure that anyone training with us can have a great experience.
Integrity
We strive to maintain high standards in terms of quality of training and value both in terms of content and pricing of events.
You can be certain that all courses and events offer the most up-to-date thinking backed by research.
Our preference is always to provide as much additional supporting material as possible. This is a given for any events run solely by the Directors of New Horizon Training.
Trust
We seek to engender a safe and effective learning environment that is professional yet fun.
Client confidentiality is always assured.
We offer a supportive environment and will have your back when you need us.
We may get things wrong occasionally, we’re human. However, we shall always endeavour to immediately rectify those mistakes.
Empathy
We value an empathetic approach where we aim to be supportive of your needs.
We always remain open to constructive feedback and will give the same in return if the situation requires us to do so.
Our aim is to help our clients to feel valued and accomplished with a good balance of kindness and honesty. No question is a daft question. We aim to help you to become confident and capable as therapists and professionals.
Guiding Principles
Instilling Confidence in Our Trainees and Professionals
We do not believe in scaremongering our customers about what they don’t know or the fact that they are not approaching things in the ‘right way’. We wish to provide the support and encouragement that you need so you keep learning with us, safe in the knowledge that the training you are getting is based on latest research and has been independently verified. After all, success in therapy is as much about building trust and rapport as it is about using a ‘one size fits all’ approach with your clients.
Educating Others in a Fun Way
Learning with us is a fun experience. Learning should be fun. Even when we feel way out of our comfort zone, we like to laugh about it, regroup, and support one another to a better understanding of the subject matter.
You can be assured that you will always be treated with respect. As adults, colleagues, and professionals. We are coming together to learn and grow and to share knowledge, expertise, and experience. We do not seek to ‘train’ you as if in a school environment.
Collaboration is Key
We insist on a collaborative approach from our trainers. We agree between us the specific learning outcomes that will help you to hit the ground running with immediate effect once back in the therapy room. We expect our trainers to help us in sharing knowledge, resources, toolkits, and handouts following training and to get them out to you in a timely manner.
Ethical and Professional
We seek to provide outstanding knowledge with training content that is new, original, and up to date. We will always adhere to required professional standards which means we will not run courses that have not passed rigorous assessment. There may be odd occasions where we need to balance our approach with common sense to give you the best service and experience. We will never shy away from doing so if required and will always remain transparent in our dealings with you.
Transparent
We are known for being clear and concise about our offerings to you. You can always know what to expect and trust that we will always endeavour to fulfil our promises. Our aim is to help all health professionals that we work with to become self-sufficient and confident in their ability without instilling any fear or worry and by providing ongoing support where required.
Customer Charter
No bold or dishonest claims about what we provide.
Confidential, safe, and welcoming environment
We work together, this is a collaborative approach not a compliance one. We have your back.
Easy to do business with: simple sales processes, dealing with issues that may arise promptly and fairly and providing a first class service.
Transparent and open pricing structure.
We aim to work tirelessly to be perceived as a Centre of Excellence for training and supervision. That entails us developing a relationship with our customers as a brand that they can trust.
